How do I send and receive email? Do I need to set up any mail program on my computer like Microsoft Outlook?
How do I change my password
Why was your internet session disconnected?
How can you pay?
If your question is not listed above what can I do?
You do not need to set up any email program on your computer. Our email is handled totally from within the website and can be accessed via the Roxor Internet website from anywhere in the world.
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Your login password for when you dial into the internet and your email password cannot be changed by yourself. To change this please send us an email from your roxor account and we can change it for you.
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- You have been connected continuously for 4 hours or more. For all our accounts this is the max session limit. You are welcome to connect immediately again. This policy helps us to share the modems fairly among our users. If you need permanent connection, talk to us.
- Your telephone has a "call waiting" feature. Every time when someone dials in while you are using the Internet, your connection drops. Disable "call waiting" before you dial in, or call Telstra to disable it totally.
- Bad telephone line. Sorry, only Telstra can fix this problem. Talk to Telstra if you hear noises during a voice session, i.e., when you use your telephone line normally. Or ask Telstra to give you a data grade or fax grade telephone line. Another way to get around a bad telephone line is to use a lower speed. If you are using a 28,800bps modem, set your connection speed to 9600bps and try again.
- Incompatible or bad modem. Some modems are not compatible with the new digital technology. The solution is to limit the connection speed. You may check your modem manual for instruction to do this.
- You have other telephone devices connected to the same line. If you are sharing the same telephone line with other devices, be careful. Some telephone devices, like normal handsets and answering machines, are known to cause problems with your Internet sessions. Disconnect all other devices before you dial in. If you can then maintain a connection for 30 minutes or longer, you know what has happened.
- Change the flow control for your modem from hardware to software. Some users have solved the problem by implementing this change. If you are using Windows 95/98, start the control panel, double click "Modems", open the properties of the modem that you use, select "Connection" page, click "Advanced", check "Use flow control" on the top right corner, select "Software (XON/XOFF)"
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The simplest way is to give us your credit card details by filling in the order form located under the Signup Now! Section.
You can also pay by personal cheque, bank cheque, money order, company cheque and posting it to 51 Dominic Drive, Batehaven NSW 2536.
If you are local to where one of our agents are located (Currently only Batemans Bay with more opening up soon) then you can drop in and pay over the counter.
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Please email Pavor with your question and we will reply asap.
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